LUMASHOUT SUPPORT

How can we help?

Email us with usage questions, bug reports, or purchase concerns. We read every support request and normally reply within two business days.

Email us: [email protected]

Common questions

The app does not open or shows a blank window

Quit LumaShout completely, reopen it, and install the latest Store update. If the problem continues, tell us your operating-system version and whether you installed the app from Microsoft Store, Mac App Store, or TestFlight.

Fullscreen display or screen-awake mode is not working

Confirm that LumaShout is the active window, then choose Start Display again. Include your device model, operating-system version, and the scene/effect you selected when contacting us.

A saved sign is missing or looks different

Signs are stored only on your device. Tell us what text, scene, effect, font, and layout settings you used so we can help reproduce the issue.

Pro Effects Pack purchase or restore

Use Restore Purchases from the app first. Make sure the Store account is the same one that purchased the add-on. Do not email passwords, receipts containing payment details, or other sensitive account information.

What to include

Your LumaShout version
Device model and operating-system version
Steps that led to the issue
A screenshot without sensitive information, if useful

LumaShout does not require an account and does not upload your sign content to our servers. Support requests are handled by email.

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