Product support

LumaShout support

Help with LumaShout on Windows, Mac, iPhone, and iPad—including purchase restoration and troubleshooting.

Current public version · 0.1.3

Where are my signs stored?

Signs and display settings stay in LumaShout’s local app storage on your device. They are not uploaded to BitingGoat Software.

Why does the screen stay awake?

While full-screen display is active, LumaShout asks the operating system to keep the display awake. Leaving display mode releases that request.

How do I restore Pro Effects?

Open the Pro Effects dialog and choose Restore Purchases while signed in to the Microsoft or Apple store account that made the purchase.

Why is a Pro effect still locked?

Check that the device is online, update LumaShout from its store, confirm the correct store account is active, and run Restore Purchases again. Store entitlement refreshes can take a moment.

Contact support

If the issue continues, tell us your device, operating-system version, LumaShout version, reproduction steps, and include an error screenshot when useful. Do not send store receipts, passwords, or other sensitive information.

[email protected]